Terms of service

TERMS OF SERVICE

Last updated: August 17, 2026

OVERVIEW

Welcome to Likeness Co! The terms "we", "us" and "our" refer to Likeness Co. Likeness Co operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Likeness Co is powered by Shopify, which enables us to provide the Services to you.

These terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including browsing our store or purchasing products, you may be asked to provide certain information, such as your email address and billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 — OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, colors and product appearance may differ slightly from how they appear on your screen due to your device type, settings, and configuration.

Except as expressly stated in these Terms or our policies, we do not warrant that the appearance or quality of products purchased will meet your expectations or be identical to on-screen renderings. Notwithstanding the foregoing, custom portrait orders are covered by our Preview Promise as described in our Refund & Remake Policy, which forms part of these Terms.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, geographic region or jurisdiction on a case-by-case basis.

SECTION 2A — CUSTOM PRODUCTS AND CUSTOMER CONTENT

When you upload a photograph or provide text, names, or design direction ("Customer Content") for a custom product, you grant Likeness Co a limited, non-exclusive license to use, reproduce, and modify that Customer Content solely to create, produce, fulfill, and support your order, including sharing it with our production and technology partners for those purposes. We will not use your Customer Content in our marketing without your separate permission.

You represent and warrant that you own or have all necessary rights to any Customer Content you provide, and that it does not infringe any third party's rights, including copyright, trademark, publicity, or privacy rights. We reserve the right to decline any order whose Customer Content we determine, in our sole discretion, to be infringing, unlawful, hateful, or otherwise objectionable; declined orders are refunded in full.

Custom artwork is a stylized artistic interpretation created from your photograph. Your approval of the digital preview constitutes acceptance of the artwork's appearance. The printed product will match the approved preview within normal print-production tolerances; see our Refund & Remake Policy for remedies if it does not.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. Likeness Co reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before your order is accepted. Please review your order carefully before submitting. For custom products, cancellation is available any time before you approve your preview, in accordance with our Refund & Remake Policy; after approval, production begins and cancellation may not be possible. If we do not accept, change, or cancel an order, we will attempt to notify you using the email, billing address, and/or phone number provided at the time of the order.

Your purchases are subject to refund or remake solely in accordance with our Refund & Remake Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 — PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, or handling.

Prices in our online store may differ from prices offered elsewhere. Promotions may be governed by separate terms; if there is a conflict between promotion terms and these Terms, the promotion terms govern.

You agree to provide current, complete and accurate purchase, payment and account information, and to promptly update it as needed. You represent and warrant that (i) the payment information you provide is true, correct, and complete, (ii) you are duly authorized to use the payment method for the purchase, (iii) charges incurred by you will be honored by your payment provider, and (iv) you will pay charges incurred at the posted prices, including all applicable taxes.

SECTION 5 — SHIPPING AND DELIVERY

Delivery times are estimates only, except where we have expressly guaranteed a delivery date in writing, in which case our Refund & Remake Policy applies. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you, provided that damaged, lost, or misdelivered orders remain covered as described in our Refund & Remake and Shipping Policies.

SECTION 6 — INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, displays, images, graphics, product designs, video and audio, and the design, selection, and arrangement thereof, are owned by Likeness Co, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material on the Services without our prior written consent, except as expressly provided. Nothing in these Terms grants you any license or rights under any patent, trademark, copyright, or other intellectual property of Likeness Co, Shopify, or any third party. All rights not expressly granted are reserved.

For clarity: artwork we create for your custom order may be reproduced by you for personal, non-commercial enjoyment (displaying it, sharing photos of it). Likeness Co retains ownership of the underlying artistic styles, templates, and processes.

Likeness Co's names, logos, product and service names, designs, and slogans are trademarks of Likeness Co. Shopify's marks belong to Shopify. All other marks belong to their respective owners.

SECTION 7 — OPTIONAL TOOLS

You may be provided access to tools offered by third parties that we neither monitor nor control. You acknowledge and agree that we provide access to such tools "as is" and "as available" without warranties of any kind and without endorsement. We have no liability arising from your use of optional third-party tools. Any new features we offer through the Services are also subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for the content or accuracy of third-party materials or websites, and we are not liable for any harm related to your use of them. Please review third-party policies before transacting with them, and direct any concerns about third-party products to the third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Likeness Co is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Likeness Co. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Likeness Co, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Likeness Co.

SECTION 10 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside, in order to provide services to you.

SECTION 11 — FEEDBACK

If you submit any ideas, suggestions, feedback, reviews, proposals, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use. You represent and warrant that you own or have all necessary rights to your Feedback, that you have disclosed any compensation received in connection with it, and that it complies with these Terms. We are under no obligation to maintain Feedback in confidence, compensate you for it, or respond to it. We may monitor, edit or remove Feedback that we determine to be unlawful, offensive, or otherwise objectionable. You may not use a false email address or impersonate any person. You are solely responsible for Feedback you provide.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any errors and to change or update information or cancel orders if information is inaccurate, at any time without prior notice, including after you have submitted an order (with a full refund of anything charged for a cancelled order).

SECTION 13 — PROHIBITED USES

You may use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any laws or regulations; (c) to infringe intellectual property rights; (d) to harass, abuse, defame, or harm any person; (e) to transmit false or misleading information; (f) to submit material that does not comply with these Terms; (g) to send spam or other unsolicited promotional material; (h) to impersonate any person or entity; or (i) to engage in any conduct that may harm Likeness Co, Shopify, or users of the Services or expose them to liability.

In addition, you agree not to: (a) upload or transmit viruses or malicious code; (b) reproduce, duplicate, copy, extract, sell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm, or pretext the Services; (e) use any robot, spider, scraper, automated tool, or AI tool to access the Services except as permitted under Section 14; or (f) interfere with, bypass, or circumvent security features of the Services. We reserve the right to suspend or terminate your account at any time, without notice, if we determine you have violated these Terms.

SECTION 14 — AGENTS

14.1 This section applies if you use, allow, enable, or cause the deployment of an Agent to access or interact with the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity without direct supervision.

14.2 No Agent may access or interact with the Services unless it identifies itself and operates in accordance with Section 14.4, and no Agent may do so if we have requested it refrain.

14.3 We may limit, including by technical measures, whether and how any Agent accesses or interacts with the Services.

14.4 Agents must: (i) identify themselves in all HTTP/HTTPS requests by including "Agent/[agent name]" in the user agent string; (ii) not conceal that access is by an Agent, such as by mimicking human behavior or completing CAPTCHAs; (iii) respond truthfully to any prompt seeking to determine whether interactions come from a human; and (iv) not circumvent any measure intended to control Agent access.

SECTION 15 — TERMINATION

We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.

SECTION 16 — DISCLAIMER OF WARRANTIES

Information presented through the Services is made available solely for general information purposes. We do not warrant its accuracy, completeness, or usefulness, and any reliance you place on it is at your own risk.

EXCEPT AS EXPRESSLY STATED BY LIKENESS CO (INCLUDING IN OUR REFUND & REMAKE POLICY), THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 17 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL LIKENESS CO, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 18 — INDEMNIFICATION

You agree to indemnify, defend and hold harmless Likeness Co, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party (including with respect to Customer Content you provide), or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed, without affecting the validity and enforceability of the remaining provisions.

SECTION 20 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms and any policies posted by us on this site constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements. Any ambiguities in interpretation shall not be construed against the drafting party.

SECTION 21 — ASSIGNMENT

You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

SECTION 22 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. You and Likeness Co consent to the venue and personal jurisdiction of the courts of Alberta.

SECTION 23 — HEADINGS

Headings are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 24 — CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. We will notify you of material changes in accordance with applicable law, effective on the date specified in the notice. Your continued use of the Services following posted changes constitutes acceptance of those changes.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms should be sent to hello@likenessco.com.

Likeness Co
hello@likenessco.com
+1 587-591-4674
Edmonton, Alberta, Canada